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Care standard
Standard 1 Consumer dignity and choice
Standard 1.3a Each consumer is treated with dignity and respect, with their identity, culture and diversity valued
Standard 1.3b Care and services are culturally safe
Standard 1.3c Each consumer is supported to exercise choice and independence, including to: (i) make decisions about their own care and the way care and services are delivered; and (ii) make decisions about when family, friends, carers, or others should be involved in their care; and (iii) communicate their decisions; and (iv) make connections with others and maintain relationships of choice, including intimate relationships
Standard 1.3d Each consumer is supported to take risks to enable them to live the best life they can
Standard 1.3e Information provided to each consumer is current, accurate and timely, and communicated clearly, easy to understand and enables them to exercise choice
Standard 1.3f Each consumer’s privacy is respected and personal information kept confidential
Standard 2 Ongoing assessment and planning with consumers
Standard 2.3a Assessment and planning, including consideration of risks to the consumer’s health and well- being, informs the delivery of safe and effective care and services
Standard 2.3b Assessment and planning identifies and addresses the consumer’s current needs, goals, and preferences, including advance care planning and end of life planning consumer wishes
Standard 2.3c Assessment and planning: (i) is based on ongoing partnership with the consumer and others that the consumer wishes to involve in assessment, planning and review of the consumer’s care and services; and (ii) includes other organisations, and individuals and providers of other care and services, that are involved in the care of the consumer
Standard 2.3d The outcomes of assessment and planning are effectively communicated to the consumer and documented in a care and services plan that is readily available to the consumer, and where care are provided
Standard 2.3e Care and services are reviewed regularly for effectiveness, and when circumstances change or when incidents impact on the needs, goals, or preferences of the consumer
Standard 3 Personal care and clinical care
Standard 3.3a Each consumer gets safe and effective personal care, clinical care, or both personal care and clinical care, that: (i) Is best practice; and (ii) tailored to their needs; and (iii) optimises their health and well-being
Standard 3.3b Effective management of high- impact or high-prevalence risks associated with the care of each consumer
Standard 3.3c The needs, goals and preferences of consumers nearing the end of life are recognised and addressed, their comfort maximised and their dignity preserved
Standard 3.3d Deterioration or change of a consumer’s mental health, cognitive or physical function, capacity or condition is recognised and responded to in a timely manner
Standard 3.3e Information about the consumer’s condition, needs and preferences is documented and communicated within the organisation, and with others where responsibility for care is shared
Standard 3.3f Timely and appropriate referrals to individuals, other organisations and providers of other care and services
Standard 3.3g Minimisation of infection-related risks through implementing: (i) standard and transmission- based precautions to prevent and control infection; and (ii) practices to promote appropriate antibiotic prescribing and use to support optimal care and reduce the risk of increasing resistance to antibiotics
Standard 4 Services and supports for daily living
Standard 4.3a Each consumer gets safe and effective services and supports for daily living that meet the consumer’s needs, goals and preferences and optimise their independence, health, well-being and quality of life
Standard 4.3b Services and supports for daily living promote each consumer’s emotional, spiritual and psychological well-being
Standard 4.3c Services and supports for daily living assist each consumer to: (i) participate in their community within and outside the organisation’s service environment; and (ii) have social and personal relationships; and (iii) do the things of interest to them
Standard 4.3d Information about the consumer’s condition, needs and preferences is communicated within the organisation, and with others where responsibility for care is shared
Standard 4.3e Timely and appropriate referrals to individuals, other organisations and providers of other care and services
Standard 4.3f Where meals are provided, they are varied and of suitable quality and quantity
Standard 4.3g Where equipment is provided, it is safe, suitable, clean, and well maintained
Standard 5 Organisation’s service environment
Standard 5.3a The service environment is welcoming and easy to understand, and optimises each consumer’s sense of belonging, independence, interaction and function
Standard 5.3b The service environment: (i) is safe, clean, well maintained and comfortable; and (ii) enables consumers to move freely, both indoors and outdoors
Standard 5.3c Furniture, fittings and equipment are safe, clean, well maintained, and suitable for the consumer
Standard 6 Feedback and complaints
Standard 6.3a Consumers, their family, friends, carers, and others are encouraged and supported to provide feedback and make complaints
Standard 6.3b Consumers are made aware of and have access to advocates, language services and other methods for raising and resolving complaints
Standard 6.3c Appropriate action is taken in response to complaints and an open disclosure process is used when things go wrong
Standard 6.3d Feedback and complaints are reviewed and used to improve the quality of care and services
Standard 7 Human resources
Standard 7.3a The workforce is planned to enable, and the number and mix of members of the workforce deployed enables, the delivery and management of safe and quality care and services
Standard 7.3b Workforce interactions with consumers are kind, caring and respectful of each consumer’s identity, culture, and diversity
Standard 7.3c The workforce is competent and members of the workforce have the qualifications and knowledge to effectively perform their roles
Standard 7.3d The workforce is recruited, trained, equipped and supported to deliver the outcomes required by these standards
Standard 7.3e Regular assessment, monitoring and review of the performance of each member of the workforce
Standard 8 Organisational governance
Standard 8.3a Consumers are engaged in the development, delivery and evaluation of care and services and are supported in that engagement
Standard 8.3b The organisation’s governing body promotes a culture of safe, inclusive and quality care and services and is accountable for their delivery
Standard 8.3c Effective organisation wide governance systems relating to the following: (i) information management (ii) continuous improvement (iii) financial governance (iv) workforce governance, including the assignment of clear responsibilities and accountabilities (v) regulatory compliance (vi) feedback and complaints
Standard 8.3d Effective risk management systems and practices, including but not limited to the following: (i) managing high-impact or high-prevalence risks associated with the care of consumers (ii) identifying and responding to abuse and neglect of consumers (iii) supporting consumers to live the best life they can
Standard 8.3e Where clinical care is provided – a clinical governance framework, including but not limited to the following: (i) antimicrobial stewardship (ii) minimising the use of restraint (iii) open disclosure
Updated Standard 1: The Individual
Updated Standard 1.1: Person-centred care
Updated Standard 1.2: Dignity, respect and privacy
Updated Standard 1.3: Choice, independence and quality of life
Updated Standard 1.4: Transparency and agreements
Updated Standard 2: The Organisation
Updated Standard 2.1: Partnering with individuals
Updated Standard 2.2a: Quality, safety and inclusion culture to support aged care workers to deliver quality care
Updated Standard 2.2b: Quality, safety and inclusion culture to support individuals
Updated Standard 2.3: Accountability, quality system and policies and procedures
Updated Standard 2.4: Risk management
Updated Standard 2.5: Incident management
Updated Standard 2.6a: Complaints and feedback management for aged care workers
Updated Standard 2.6b: Complaints and feedback management for individuals
Updated Standard 2.7: Information management
Updated Standard 2.8: Workforce planning
Updated Standard 2.9: Human resource management
Updated Standard 2.10: Emergency and disaster management
Updated Standard 3: The Care and Services
Updated Standard 3.1: Assessment and planning
Updated Standard 3.2: Delivery of funded aged care services
Updated Standard 3.3: Communicating for safety and quality
Updated Standard 3.4: Planning and coordination of funded aged care services
Updated Standard 4: The Environment
Updated Standard 4.1a: Environment – services delivered in the individual’s home
Updated Standard 4.1b: Environment – services delivered other than in the individual’s home
Updated Standard 4.2: Infection prevention and control
Updated Standard 5: Clinical Care
Updated Standard 5.1: Clinical governance
Updated Standard 5.2: Preventing and controlling infections in delivering clinical care services
Updated Standard 5.3: Safe and quality use of medicines
Updated Standard 5.4: Comprehensive care
Updated Standard 5.5: Safety of clinical care services
Updated Standard 5.6: Cognitive impairment
Updated Standard 5.7: Palliative care and end-of-life care
Updated Standard 6: Food and Nutrition
Updated Standard 6.1: Partnering with individuals on food and drinks
Updated Standard 6.2: Assessment of nutritional needs and preferences
Updated Standard 6.3: Provision of food and drinks
Updated Standard 6.4: Dining experience
Updated Standard 7: The Residential Community
Updated Standard 7.1: Daily living
Updated Standard 7.2: Transitions
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